The terms standard operating procedure and standing operating procedure, both abbreviated as SOP, are used in a variety of different contexts, from everyday use, to industry and the military. Military Use of SOP In military terminology it is used to describe a procedure or set of procedures to perform a given operation or evolution or [...]

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Solutions for disorganized, out-of-date content So many of the companies I’ve spoken to lately have complained about the content on their Web sites. They say it’s woefully out of date, growing out of control, and generally a complete mess. Almost unanimously, these companies have chosen to solve the problem by handing it to their IT [...]

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Serena is looking for a senior tech writer: The jobs description states that the primary duty is to “write innovative, high-quality, task-based user guides, administrator guides, online help systems and programmer reference manuals for SERENA Software’s application lifecycle management products. “ Analyze technical specifications and interview relevant team members. Understand user requirements and develop document [...]

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You can now download a 45 day trial of EdgeRM. This product is designed for small development teams and individual developers who want to create, organize and communicate the requirements for their software development projects, for improved collaboration and productivity. It has a web-browser interface, making it easy for team members and business stakeholders to [...]

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BatchOutput for Microsoft Office applications automatically output multiple Microsoft Word, Excel and PowerPoint documents to the selected printer. With virtual PDF printers, such as Adobe PDF or CUPS-PDF, you can automate creation of PDF files. You can also e-mail or fax multiple documents using such virtual printer as PageSender http://www.zevrix.com/batchoutputoffice.html

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You can now use the IMAP protocol for Gmail (includingGoogle Apps) free of charge. Unlike the POP protocol, IMAP lets you keep your inbox synced across all devices, so that whatever you emailing – via phone, desktop mail client, or web browser — you can access your email. According to Google: “Reading,sending, deleting and other [...]

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I just joined Shelfari to expand my reading list. You can join this latest community site and get up and running with a shared book shelf. “Shelfari is an interactive social media site for book lovers. Using Shelfari, you can create a personal shelf of your books, see what your friends are reading, get and [...]

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You can download a Training Plan template over on klariti.com that outlines the steps required to design, develop and deliver a training program. It allows you to outline the objectives, needs, strategy, and curriculum to be addressed when training users on a new or enhanced system. This training plan template pack includes an 18 page [...]

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The good people over at Austin Community College (David A. McMurrey, Jana Owens, Jacqueline J. Pulido and Thomas A. Moore) offer more excellent tech writing material. This part of their site offers a detailed introduction to Adobe FrameMaker. This tutorial discusses the following topics: Downloading and Saving the Source Document Marking Simple Index Entries Generating [...]

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FileMaker, Inc., a wholly owned subsidiary of Apple Inc., is looking for an enthusiastic entry-level writer to create the next generation of user assistance for the leading easy-to-use database product. Responsibilities: -Plan, write, edit and update procedures in printed and online documentation-Create documentation for technical and non-technical users-Interview technical staff and users to gather data [...]

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Pro Maps handles coordinates (static and dynamic) to chart more of the globe. Set your options, including satellite view and real-time traffic, with the click of a checkbox. You can even post driving directions to the page. Benefits: – Map multiple points- Apply static or database driven addresses- Insert static or database driven coordinates- Default [...]

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Klariti is offering a free Business Process Template, which is something Business Analysts may find interesting.It covers the following: Location: Identify the Business Unit, Department or Region to which the process will apply. Process Name: Identify the official name/abbreviation for the process. Parent Activity/Process: Identify the parent business activity or process. If not, enter N/A. [...]

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HP is looking for an Information Developer with 3-5 years as a technical writer. Skillsets:- Ability and willingness to quickly understand technology and software products- Experience documenting complex software products- Proficiency in FrameMaker and XML- Some familiarity with enterprise computing environments Find this vacancy by typing Information Developer at: https://hp.taleo.net/servlets/CareerSection#jlanc

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