You may get this error message “Microsoft Word has encountered a problem and needs to close” when you start Word 2002 or Word 2003.

This may occur if the global template (Normal.dot) is a Word document named Normal.dot.

To fix this;

1. Click Yes on the message that follows the error message: “Word has detected a problem with the existing normal.dot. Would you like to create a new normal.dot?”

2. After you do this, a new Normal.dot template file is created and Word starts as expected.

http://support.microsoft.com/kb/286839/en-us?spid=2530&sid=global

No related posts.

Related posts brought to you by Yet Another Related Posts Plugin.