Creating a training plan? Before you do this, you need to step a step back and work out what your colleagues need to learn. Continue reading How to Write a Target Audience Questionnaire
Documents fail for many reasons. One common mistake is to adopt a ‘one size fits all’ approach to your audience. This works only when generic material, usually of a non-technical nature.
When discussing Audience Analysis, David McMurray points out that, “for most technical writers, this is the most important consideration in planning, writing, and reviewing a document. You “adapt” your writing to meet the needs, interests, and background of the readers who will be reading your writing. Continue reading Audience Analysis: Power Tools for Technical Writing