[Checklist] How to Review Troubleshooting Guides

Making a list, checking it twice… or three times… How do you test your Troubleshooting Guide after you write it? One way is to create a checklist and test each part individually. This also helps System Administrators and Software Testers to double-check that all procedures have been completed correctly. Ok, less talk from me. Let’s […]

How to Write Error Messages: Faster, Stronger, Better

Blame the cat, TV, or the neighbors if you want. The thing is: stuff happens. When it does, you need some way to fix it, pronto. Aren’t  I right? This is where error messages can save you bacon. No one thinks of writing an error message guide until it’s too late. So, I’m telling you […]